CSG International hiring Technical Support Analyst I . CSG is Hiring early professionals having bachelors degree. The role provides an opportunity to work in a dynamic environment, with continuous learning and growth prospects. All the freshers having graduate degrees in related field, or equivalent experience can avail this opportunity. All the interested and eligible candidates are invited to apply for this position. To know more details about the hiring process, eligibility criteria, application process keep reading the below post.
CSG International Job Overview:
| Company Name | CSG |
| Educational Qualifications | Graduate Degree |
| Job Role | Technical Support Analyst I |
| Experience | Early Professionals |
| Job Location | Remote |
| Salary | Best In Industry |
| Official Website | www.csgi.com |
CSG International
Eligibility Criteria:
The candidates who wish to join CSG as a Technical Support Analyst must have the following requirements:
(1) Candidates must have a Bachelor’s degree in business, related field, or equivalent experience
(2) You need to have 1-3 years of work experience in software industry or related fields
(3) Candidates must Understands the principles of SDLC and PMLC
(4) you should be able to communicate effectively to convey and clarify information
(5) Solid written and verbal communication skills in English
(6) Basic understanding of client requirements and product implementation
(7) Experience in Ticket and queue management
(8) Experience in Telecommunication industry is preferred
(9) Good understanding of complex software system architecture and operation
(10) ITIL Foundation v3 accreditation will be an advantage
(11) Knowledge in a development language will be an advantage
(12) AWS and knowledge of cloud technologies will be an advantage
(13) Tech Skills : Shell Scripting and Basic SQL is required.
(14) Knowledge with any other programming language will be an advantage
Job Role & Responsibilities:
The candidates hired for the role of Technical Support Analyst at CSG will have the following job role & responsibilities:
(1) Login time – At around 7:30am IST everyday for everyone.
(2) Ticket intake and triage; Troubleshoot, diagnose, triage application defects
(3) Tight Incident Management procedures; Frequent updates, progress, transparency
(4) Incident ownership from inception to resolution
(5) Work with stakeholders to gather data and move issues to resolution
(6) Respond to requests such as clarifying functionality and configuration and completing service requests
(7) Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
(8) Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
(9) Willing to work on overlap model for knowledge acquisition.
(10) Documenting operational procedures and best practices.
(11) Ensure compliance with SLAs and OLAs.
(12) Support on-call and working on weekends/public holidays is required.
CSG International Hiring Process:
Candidates need to apply for the position by following the link given below the candidates will be shortlisted in initial screening. Initial screening involves reviewing resumes and shortlisting the candidates based on educational qualifications, skills, and any relevant internship or projects done or work experience.
(I) Technical Assessment: Candidates will have to undergo a technical assessment test, which could include problems related to logical reasoning, problem-solving abilities, and, depending on the role, basic technical knowledge relevant to the position.
(II) Technical Interview: Candidates who clear Technical Assessment are then invited for Interview where candidate’s basic technical knowledge will be evaluated. If you have work experience then questions based on your past experience may be asked.
(III) HR Interview: This is usually the final round. Candidates who are shortlisted the technical interview are interviewed by the HR. This interview assesses cultural fit, communication skills, career aspirations, and understanding of the company’s values and work environment.
Perks & Benefits At CSG
CSG offers wide range of benefits for its employees, some of them are given below. To know more about the benefits offered checkout the CSG’s official Career page.
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
About CSG
CSG is a a global provider of customer engagement, revenue & payments solutions. They serve industries like telecommunications, media, entertainment, and financial services The company was founded in the year 1994. Their headquarters are situated in Greenwood village, Colorado. CSG helps companies manage customers, optimize customer experience, billing & Service delivery. They offer various software & services which includes digital monetization, customer experience management, business support system.
How to Apply for Associate Engineer position at CSG?
Candidates interested in applying for the position of Technical Support Analyst I at CSG can just click on the application link given below. Fill application form by providing correct details & upload updated resume.
CSG International
Official Notification Link: Official Notification Link
Official Website Link: CSG Official Website
This is an amazing opportunity for all those Indian Nationals interested in working for a prestigious organization. The salary packages are amazing and selection process as well as application process is quiet easy. Fill out the application form before last date to avoid the last minute hassle. Read the official notification carefully for more details before applying for the appropriate posts.
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